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Privacy Policy


Last Updated: 02-01-2026

This Privacy Policy describes in detail how ZeroScribe (“ZeroScribe,” “we,” “our,” or “us”) collects, uses, processes, discloses, and safeguards information in connection with our website, desktop application, and related services (collectively, the “Services”).

ZeroScribe is built with a strong emphasis on privacy, local-first processing, and minimal data collection. We aim to be transparent about what data is handled, why it is handled, and how it is protected.

By using the Services, you agree to the practices described in this Privacy Policy.

1. Overview and Core Principles

ZeroScribe is designed to operate primarily on-device. This means that the core functionality of the application—including audio transcription, summarization, and note generation—is performed locally on your device.

We do not upload, store, or process your audio recordings, transcripts, or generated outputs on our servers as part of standard operation.

Our guiding principles are:

  • Data Minimization: We collect only the data necessary to provide and improve the Services.

  • Local Processing First: Sensitive user content remains on your device.

  • Transparency: We clearly explain what data is collected and why.

  • Security: We implement reasonable safeguards to protect data.

However, certain features—such as account management, licensing, payments, updates, and support—require limited interaction with external systems. These interactions are described in detail below.

2. Scope of This Policy

This Privacy Policy applies to:

  • The ZeroScribe desktop application

  • The ZeroScribe website (https://zeroscribe.io)

  • Related services such as licensing systems, support systems, and payment integrations

This Privacy Policy does not apply to:

  • Third-party services you interact with independently

  • External tools, plugins, or integrations not controlled by ZeroScribe

3. Information We Collect

We collect information in a limited and structured manner depending on how you use the Services.

3.1 Information You Provide Directly

You may provide us with information when you:

  • Create an account

  • Purchase a license

  • Contact support

  • Submit a request or feedback

  • Use account-based features

This may include:

  • Name

  • Email address

  • Account credentials (hashed and secured)

  • Communication content (e.g., support emails, attachments)

  • Any additional information you voluntarily provide

We do not require unnecessary personal information to use the core offline features of the application.

3.2 Account, Authentication, and Licensing Information

When you use features that require authentication or licensing, we may collect and process:

  • Email address

  • Account identifiers

  • Authentication tokens and session data

  • License status and activation history

  • Subscription status (if applicable)

This data is necessary to:

  • Verify your identity

  • Manage account access

  • Enforce license terms (e.g., activation limits)

  • Prevent unauthorized usage or abuse

3.3 Device and Application Information

To ensure compatibility, security, and proper functioning of the Services, we may collect limited device-related data, including:

  • Device name (if available)

  • Device type (e.g., desktop)

  • Operating system and version

  • Application version

  • Installation identifiers

  • Activation identifiers

This information helps us:

  • Manage device-based licensing

  • Troubleshoot technical issues

  • Improve compatibility across environments

3.4 Usage Data

ZeroScribe does not automatically collect or transmit usage data, analytics data, or error logs from within the application.

Any diagnostic data, including error logs, is generated and stored locally on your device only.

You may choose to share such logs with us voluntarily (for example, by emailing them to support) when requesting assistance. In such cases:

  • The data shared is limited to what you explicitly provide

  • We use it solely for troubleshooting and support purposes

  • We do not collect or access this data without your action

We do not perform background tracking, behavioral analytics, or automatic error reporting from the application.

3.5 Technical and Connectivity Data

When the application communicates with our servers or third-party services, certain technical data may be transmitted automatically, such as:

  • IP address

  • Request headers

  • Network and connectivity metadata

  • Timestamps of requests

This data is used for:

  • Security monitoring

  • Fraud prevention

  • Service reliability

  • Debugging and diagnostics

3.6 Support and Communication Data

If you contact us for support or inquiries, we may collect:

  • Your email address

  • The content of your message

  • Attachments or diagnostic data you choose to share

  • Communication history

We only process this data to:

  • Respond to your request

  • Resolve issues

  • Improve support quality

4. Information That Remains on Your Device

A core promise of ZeroScribe is that sensitive content remains local.

We do not collect, transmit, or store the following under normal operation:

  • Audio recordings

  • Voice inputs

  • Transcripts

  • Summaries

  • Notes

  • AI-generated outputs

All such data is:

  • Processed locally on your device

  • Stored locally unless you choose to export it

  • Never sent to our servers automatically

If you explicitly choose to share or export data (e.g., sending files via email or uploading elsewhere), that action is under your control and outside the default behavior of the Services.

5. How We Use Information

We use collected information strictly for legitimate purposes related to providing and improving the Services.

These purposes include:

5.1 Service Delivery

  • Operating and maintaining the application

  • Enabling account-based features

  • Managing licenses and activations

5.2 Authentication and Security

  • Verifying user identity

  • Preventing unauthorized access

  • Detecting fraud or abuse

  • Maintaining secure sessions

5.3 Payments and Billing

  • Processing transactions via third-party providers

  • Verifying purchase status

  • Managing subscriptions (if applicable)

5.4 Customer Support

  • Responding to inquiries

  • Troubleshooting issues

  • Providing technical assistance

5.5 Product Improvement

  • Analyzing usage patterns (non-content data only)

  • Fixing bugs and errors

  • Improving performance and reliability

5.6 Communication

  • Sending transactional emails (e.g., receipts, password resets)

  • Responding to support tickets

We do not use your data for:

  • Selling personal information

  • Behavioral advertising

  • Profiling based on your content

6. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contractual Necessity: To provide the Services you have requested

  • Legitimate Interests: To maintain, secure, and improve the Services

  • Consent: Where required (e.g., optional communications)

  • Legal Obligations: To comply with applicable laws and regulations

7. Sharing and Disclosure of Information

We do not sell your personal data.

We only share information when necessary to operate the Services or comply with legal obligations.

7.1 Service Providers

We may share limited data with trusted third-party providers, including:

  • Supabase – authentication, database, and backend services

  • Payment Providers – transaction processing

  • Email Providers – transactional emails

  • Infrastructure Providers – hosting and connectivity

  • Model Distribution Platforms – downloading AI models

These providers:

  • Receive only the minimum data required

  • Are contractually obligated to protect your data

  • Do not receive your audio or transcripts

7.2 Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to lawful requests by public authorities

  • Protect rights, safety, and security

  • Enforce our terms and agreements

7.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to applicable privacy protections.

8. Payments

All payments are handled by third-party payment processors.

We do not store or process:

  • Credit card numbers

  • Full billing details

Payment providers may collect and process your data in accordance with their own privacy policies. We encourage you to review those policies.

9. Analytics and Tracking

We use limited, privacy-conscious analytics tools (e.g., Vercel Analytics) to understand how users interact with our website.

These tools may collect:

  • Page visits

  • Referrer data

  • Basic interaction metrics

We do not:

  • Use invasive tracking technologies

  • Track your activity across unrelated websites

  • Build advertising profiles

10. Data Storage and Security

We implement reasonable technical and organizational measures to protect your data.

10.1 Local Storage

  • Audio, transcripts, and outputs remain on your device

  • Stored using your system’s local storage mechanisms

10.2 Secure Storage

  • Authentication tokens may be stored using secure OS keychains

  • Sensitive data is encrypted where appropriate

10.3 Security Measures

  • Access controls

  • Secure communication protocols (e.g., HTTPS)

  • Monitoring for suspicious activity

However, no system is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

Retention periods may vary depending on the type of data.

You may request deletion of your account and associated data at any time.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

To exercise your rights, contact us at the email provided below.

We will respond in accordance with applicable laws.

13. International Data Transfers

Your data may be processed in countries outside your jurisdiction, including where our service providers operate.

When we transfer data internationally, we take appropriate safeguards, such as:

  • Contractual protections

  • Standard data protection clauses (where applicable)

14. Children’s Privacy

The Services are not intended for individuals under the age of 13 (or the minimum age required in your jurisdiction).

We do not knowingly collect personal data from children.

If we become aware of such data, we will take steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do:

  • The “Last Updated” date will be revised

  • Significant changes may be communicated through the Services or via email

Your continued use of the Services after changes indicates acceptance of the updated policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@zeroscribe.io